I do not charge postage and packaging. All shipments are free to anywhere in the world. Details you supply and consent to use for the mailing list or to process a purchase are only for this purpose. Mailing list members do enter competitions, receive gifts and discounts automatically. You may unsubscribe at any time, at the bottom of any email from me. From the date of shipment: all physical items should arrive with UK buyers within five days. If you are outside of the UK, please allow up to thirty days for arrival of your item(s) but ten days is usually the case. Should you be unhappy with a purchase, please contact me using the mailing address at the bottom of this page, downloads are replacement only. Remember to keep your proof of purchase. I am unable to refund without proof of purchase or to cancel orders that have been processed or complete. In this instance, I respectfully ask that you request a refund upon return of the item in its original packaging and condition. As I offer free postage, return costs are at buyer discretion.